Support

24/7 Support

EMS Group has set up an international network of service hubs to allow customers all over the world to easily access the service. Its customer service centers ensure prompt responses to customer enquiries and quick assessment of problems to restore system operation as quickly as possible.

Remote Support

When starting up a system, we also provide our customers with remote diagnostics hardware and software. The service, which is free of charge for the first few months of operation, allows our customers to reduce machine downtime significantly, if necessary, and to undergo supplementary virtual training that provides support for activities at the plant.

Spare Parts

Original spare parts are readily available to ensure efficiency and safety throughout the life cycle of the systems. An interactive spare parts catalogue is available for each system, which allows our customers to conveniently order components online for their systems in just a few, simple steps, making the process much easier.

Maintenance Plans

Scheduled Maintenance

EMS offers scheduled maintenance programs, which include regular monitoring of system status and scheduling of maintenance operations aimed at ensuring the long-term efficiency of systems.

Preventive Maintenance

Thanks to the specific devices installed on the systems, our customers can effectively monitor the wear and tear of the main components to prevent machine failure and downtime.

Training

Systems need to be run by highly skilled professionals to reduce machine downtime and increase system efficiency, safety, productivity and longevity.
EMS Group guarantees specialized training, including both theory lessons and practical sessions on the machines. Training can take place either in person – at the customer’s plant or at our premises – or remotely.

Training

Systems need to be run by highly skilled professionals to reduce machine downtime and increase system efficiency, safety, productivity and longevity.
EMS Group guarantees specialized training, including both theory lessons and practical sessions on the machines. Training can take place either in person – at the customer’s plant or at our premises – or remotely.

System Upgrades

Drawing on a wealth of engineering expertise, the Group develops and offers customized solutions for modifications, upgrades, revamping and relocations of existing systems to cater to any need that may arise during the systems’ life cycle.

With the pay-per-use formula, the EMS Group, first in its target markets, has introduced a tool to revolutionize production capacities for businesses, transforming classic structural costs (CAPEX) into operational costs (OPEX). A brand new culture for managing production plant life cycles, through services that allow the plant to run smoothly while ensuring that the customer can maximize production: we care, you run!

Opt for a rental solution,
maximize your production

An absolute innovation for the industrial packaging world: our pay-per-use program turns capital investments (CAPEX) into manageable operational costs (OPEX).

With pay-per-use, we provide 3/5/7 year rentals at a fixed or variable rate according to volumes processed, with a fully-refundable minimum deposit.
There are numerous benefits: firstly, no large initial investment is required to start up a new production plant, an epic innovation for the manufacturing industry. It also means being able to focus entirely on your business, transferring a number of services to specialized professionals who not only take care of design, production, handling, installation and start-up, but can also:

  • run the plant
  • manage format changes
  • provide on-site and remote assistance
  • perform periodic inspections
  • perform predictive maintenance
  • supply and replace spare parts
  • integrate an ERP into the plant
  • upgrade the software

Opt for a rental solution,
maximize your production

An absolute innovation for the industrial packaging world: our pay-per-use program turns capital investments (CAPEX) into manageable operational costs (OPEX).

With pay-per-use, we provide 3/5/7 year rentals at a fixed or variable rate according to volumes processed, with a fully-refundable minimum deposit.
There are numerous benefits: firstly, no large initial investment is required to start up a new production plant, an epic innovation for the manufacturing industry. It also means being able to focus entirely on your business, transferring a number of services to specialized professionals who not only take care of design, production, handling, installation and start-up, but can also:

  • run the plant
  • manage format changes
  • provide on-site and remote assistance
  • perform periodic inspections
  • perform predictive maintenance
  • supply and replace spare parts
  • integrate an ERP into the plant
  • upgrade the software