Consultancy and project design

A complete team of experts at your service
Focus on your objectives
100% in-house development
Always in control with tailor-made projects

Cutting-edge support

Immediate response
Available 24/7
Special after-sales assistance

Easy maintenance

3D model of the machines
Easy access to information
Ordering spare parts faster

Consultancy and project design

Expertise, flexibility and an ability to listen to achieve innovative, tailor-made solutions, entirely developed internally.

Cutting-edge support

Timely and effective solutions thanks to an international network of operators and remote support using smartglass.

Easy maintenance

3D models which enable you to view the machines in detail, to deal and to facilitate the process of ordering spare parts.

Consultancy and project design

A complete team of experts at your service

From design to the final tests, all our resources, know-how and innovation capacity are available to you right from the start.
Our commitment ensures that we are able to handle unique projects, even dealing with non-standard projects as if they were standard.

Focus on your objectives

After carefully listening to your needs and carrying out a preliminary inspection of your plants, our engineering department will immediately proceed to find the most technically efficient solutions and to produce tailor-made layouts, even by integrating machines belonging to third parties.

100% in-house development

Our efficiency is based on the fact that we manage every part of the order internally, both the mechanical and electronic processes and the software processes, including any aspects of R&D necessary to implement innovative, non-standard systems.

Always in control with tailor-made projects

Our project managers will be your points of contact throughout the production, installation and testing phases. Our ongoing customer support is aimed at providing an excellent service as well as building long-lasting relationships, based on integrity and respect for commitments and deadlines.

Cutting-edge support

Immediate response

With smartglass our technicians provide all kinds of support remotely to the machines installed in your plants. They can work as if they were on site without leaving our operations centre, which saves significant time.
Smartglass is fitted with cameras, microphones and miniature monitors which enable us to guide your staff by seeing what they see, hearing what they hear, talking and sending documents in real time while your staff follow our instructions.

Available 24/7

Our customer services are always available to deal with your queries. All our technicians can be contacted to quickly provide all the information you require. And when assistance is needed on site, we will send one of our consultants closest to you from the U.S., South America, India, China and the Far East.

Special after-sales assistance

After installation and testing, our consultants will provide the necessary training to explain the efficient and safe use of the equipment, its routine maintenance and format changeover.
Our technicians will return two months later to check that the equipment is working properly and efficiently, to respond to any queries and to receive your feedback, in order to further improve our service.

Easy maintenance

3D model of the machines

To make your daily processes more efficient, we have developed proprietary software so that you can view a 3D model of each machine. This unique system enables you to identify each component, access all the relevant data and manage your orders of spare parts.
Through an intuitive interface it is possible to carry out a virtual disassembly of the installation piece by piece, with the same level of detail as the technicians who designed it.
QR codes printed on different parts of the machine will enable you to open the relevant section directly on your mobile device and access all the necessary information.

Ordering spare parts faster

Our software also makes it easier to order spare parts. By choosing the required parts on the 3D model, our software will immediately generate a list with the relevant codes, which can be sent directly to our service, as well as information for your warehouse and maintenance staff.

Easy access to information

Our 3D manual contains all the information of a detailed user manual. Containing a remarkable level of detail and very easy-to-access information. By simply selecting the individual items you can access

  • all the technical specifications, including components supplied by third parties
  • wiring diagram
  • information for routine maintenance (e.g. lubrication points)
  • complete and printable disassembly/assembly and handling procedures
  • physical and measurable parameters for preventive maintenance (e.g.: expected lifespan, maximum operating time, wear and tear)
  • safety information for operators and maintenance staff